The Easy Return Process

• Return request must be raised within 7 days, after receipt
• We will get the item picked up on your behalf from your place.
• Reverse pick-up may not be available for some remote pin codes. You must self-ship the item in this case
•  Whenever you choose to self-ship the item, dispatch it within 48 hours of raising the return request
• On receipt of the returned item, it goes through a quality check. If the item is damage-free, we will initiate the refund process within 3-5 working days.
• Custom & Made to order items are Not Returnable/None Refundable.

Terms & Conditions

• Return the item within 7 days of the receipt.
• Return in the same condition in which it was delivered to you.
• Do not use, wash, alter/tamper or soil the rug.
• A damaged item will not be eligible for return.
• Item must have the original packing, labels and tags intact, altered and illegible serial number will also void return.
• We will initiate the refund or replacement once the item passes through quality inspection.
• We will be charging a 10% restocking fee on all orders cancelled after 24 hours.
• In case you receive a damaged/defective item, notify us within 48 hours of receipt. We might request you to share the picture of the rug at imperial.knots@gmail.com. We will replace it without any cost after examine the returned items
• “7 Days Hassle Free Return” is valid for purchase within India only