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Return Policy

The Easy Return Process

  • Return request must be raised within 7 days, after receipt
  • We will get the item picked up on your behalf from your place.
  • Reverse pick-up may not be available for some remote pin codes. You must self-ship the item in this case
  •  Whenever you choose to self-ship the item, dispatch it within 48 hours of raising the return request
  • On receipt of the returned item, it goes through a quality check. If the item is damage-free, we will initiate the refund process within 3-5 working days.
  • Custom & Made to order items are Not Returnable/None Refundable.

Terms & Conditions

  • Return the item within 7 days of the receipt.
  • Return in the same condition in which it was delivered to you.
  • Do not use, wash, alter/tamper or soil the rug.
  • A damaged item will not be eligible for return.
  • Item must have the original packing, labels and tags intact, altered and illegible serial number will also void return.
  • We will initiate the refund or replacement once the item passes through quality inspection.
  • We will be charging a 10% restocking fee on all orders cancelled after 24 hours.
  • In case you receive a damaged/defective item, notify us within 48 hours of receipt. We might request you to share the picture of the rug at imperial.knots@gmail.com. We will replace it without any cost after examine the returned items
  • “7 Days Hassle Free Return” is valid for purchase within India only
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