We are committed to the quality and craftsmanship of our rugs. All Imperial Knots rugs include a
6-month warranty from the date of delivery against
manufacturing defects.
What’s Covered
This warranty covers defects in:
- Weaving or construction
- Materials or workmanship
- Issues that impact the rug’s structure, durability, or appearance
The warranty applies only to the original purchaser and is non-transferable.
What’s Not Covered (Exclusions)
This warranty does not cover damage or changes that occur as part of normal use or natural characteristics of handcrafted rugs.
Normal Characteristics (Not Defects):
- Natural fiber slubs or texture variation
- Minor weaving variances
- Loose yarn ends (“sprouting”)
- Initial shedding
- Light packaging odour
- Temporary fold/crease marks
- Size variation up to ±3%
- Colour variation due to natural dye lots
Wear & Use Over Time:
- Normal wear and tear
- Pile crushing or flattening
- Shading, watermarking, or texture change
- Fringe variations
- Sunlight/UV colour fading
Damage from Use or Environment:
- Stains and spills
- Pet-related damage
- Snags, pulls, burns
- Moth/insect damage
- Mold/mildew
- Water/chemical exposure
- Improper or harsh cleaning methods
Improper Placement or Handling:
- Use without a rug pad on hard floors
- Cutting, trimming, or altering the rug
- Use in commercial/high-traffic settings if the rug is rated for residential use
- Damage from heavy furniture without protective pads/casters
Third-Party or Storage Damage:
- Repairs or cleaning by non-approved providers
- Damage that occurs during storage after delivery
Transit Damage:
- Must be reported within 48 hours of delivery; claims outside this window are not covered.
How to Report a Concern
If you believe your rug has a manufacturing defect:
- Email customercare@imperialknots.com or call +91-95591-40222
- Provide your order number
- Share:
- At least 3-4 clear photos showing the rug and the concern
- A short video if the issue is structural or movement-related
What Happens Next
- We review the issue and may request further details or schedule an inspection.
- If the defect is covered, we will repair, replace, or refund the rug based on what we determine is the most suitable solution.
- If a replacement is issued, the warranty continues from the original delivery date, not renewed.
Shipping for Inspection
- The customer initially covers shipping for return evaluation.
- If a manufacturing defect is confirmed, we will reimburse or arrange pickup.
Policy Updates
Imperial Knots may update this policy from time to time. The latest version will always be available through our customer support team or on our website.
